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Technical Support Agent

Job Info

Job ID:
J7006
Business Lobby
Company Type:
Internet / E-Commerce 
2022-11-25
Job type:
Permanent 
Open position:
technical support 
Job Title:
Technical Support Agent
Country:
Lebanon
Lebanon
 
Major:
CCE Computer Technology Telecommunication/ Communication Engineering 
Degree:
Bachelor’s Degree Master's Degree 
Experience Level:
0 - 1 
Language:
Arabic English French 

Allowances

Job Description

An internet service company located in Beirut area, is looking for a Technical Support Agent:

Responsibilities:

  • Handle customers’ requests and provide technical support for residential services.
  • Troubleshoot and resolve customers’ technical inquiries over the phone.
  • Communicate with customers to provide and process information in response to technical concerns.
  • Conduct various testing for products and services and deliver detailed reports upon request.
  • Follow up on technical tickets and participate in the escalation process.

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering …).
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
  • 0-1 year experience in related field.
  • Certification like CCNA/MCSE is a plus.
  • Excellent communication skills in Arabic, English and/or French.
  • Self-motivated and team oriented approach to work.

Schedule:

Monday- Friday

Salary:

Part in Fresh USD/ Part in LBP negotiable.

Location: Beirut