An internet service company located in Beirut area, is looking for a Technical Support Agent:
- Handle customers’ requests and provide technical support for residential services.
- Troubleshoot and resolve customers’ technical inquiries over the phone.
- Communicate with customers to provide and process information in response to technical concerns.
- Conduct various testing for products and services and deliver detailed reports upon request.
- Follow up on technical tickets and participate in the escalation process.
- Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering …).
- Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
- 0-1 year experience in related field.
- Certification like CCNA/MCSE is a plus.
- Excellent communication skills in Arabic, English and/or French.
- Self-motivated and team oriented approach to work.
Part in Fresh USD/ Part in LBP negotiable.