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Technical Support Agent

Job Info

Job ID:
J007006
Business Lobby
Company Type:
Computer Hardware / Software Internet / E-Commerce 
2022-06-15
Job type:
Permanent 
Open position:
Call Center/Telemarketer IT Support technical support 
Job Title:
Technical Support Agent
Country:
Lebanon
Lebanon
 
Major:
Computer Engineering Computer Science/CIS IT Telecommunication/ Communication Engineering 
Experience Level:
0 - 1 
Working Days:
5

Allowances

Job Description

Our client, a leading provider of high speed wired and wireless internet solutions is looking for a Technical Support Agent to provide technical assistance to customers for residential services.

 

Responsibilities:

  • Handle customers’ requests and provide technical support for residential services.
  • Troubleshoot and resolve customers’ technical inquiries over the phone.
  • Communicate with customers to provide and process information in response to technical concerns.
  • Conduct various testing for products and services and deliver detailed reports upon request.
  • Follow up on technical tickets and participate in the escalation process.

 

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …).
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
  • 0-1 year experience in related field.
  • Certification like CCNA/MCSE is a plus.
  • Excellent communication skills in Arabic, English and/or French.
  • Self-motivated and team oriented approach to work.

 

Schedule:

5 days a week from 8:00 am till 5:00 pm

 

Salary:

USD $800 (35% fresh USD, 50% Lollars, 15% LBP) + Meal fees + Transportation (LBP 65,000 /day) + Insurance + NSSF.

 

Location:

Sin El Fil, Lebanon