Our client, a leading provider of high speed wired and wireless internet solutions is looking for a Technical Support Agent to provide technical assistance to customers for residential services.
Responsibilities:
- Handle customers’ requests and provide technical support for residential services.
- Troubleshoot and resolve customers’ technical inquiries over the phone.
- Communicate with customers to provide and process information in response to technical concerns.
- Conduct various testing for products and services and deliver detailed reports upon request.
- Follow up on technical tickets and participate in the escalation process.
Requirements:
- Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …).
- Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
- 0-1 year experience in related field.
- Certification like CCNA/MCSE is a plus.
- Excellent communication skills in Arabic, English and/or French.
- Self-motivated and team oriented approach to work.
Schedule:
5 days a week from 8:00 am till 5:00 pm
Salary:
USD $800 (35% fresh USD, 50% Lollars, 15% LBP) + Meal fees + Transportation (LBP 65,000 /day) + Insurance + NSSF.
Location:
Sin El Fil, Lebanon
