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Customer Service Manager

Job Info

Job ID:
J7026
Business Lobby
Company Type:
ISP Telecommunication 
2022-07-07
Job type:
Permanent 
Open position:
Business Development Client Services CRM/Client Relationship Manager Marketing 
Job Title:
Customer Service Manager
Country:
Lebanon
Lebanon
 
Major:
Business Administration/Management Marketing 
Degree:
Bachelor’s Degree Master's Degree 
Experience Level:
4-5 years 
Working Days:
6
Language:
English French 

Allowances

Job Description

Our client, an ISP company located in Kinshasa/ RDC is looking for a Customer Service Manager:

Duties:

• Assist customers using the company’s products or services,
• Communicate courteously with customers by phone, email, mail and in person,
• Investigate and resolve customer issues, which may be complex or long-standing, escalated by customer service assistants,
• Handle customer complaints,
• Issue proposals for reimbursement or compensation to customers,
• Keep accurate records of discussions or correspondence with clients,
• Analyze statistics or other data to determine the level of customer service provided by the company,
• Produce written information for clients, often involving the use of software packages and software,
• Write reports and analyze the customer service provided by the company,
• Develop feedback or complaints procedures that customers can use,
• Improve the company’s or your department’s procedures, policies and customer service standards,
• Meet with other managers to discuss possible improvements to customer service,
• Train staff to provide high quality customer service,
• Lead or supervise a team of customer service employees,
• Know perfectly the products or services of the company as well as their evolution or change,
• Stay ahead of the evolution of customer service by reading relevant journals, attending meetings and taking online courses.

Requirements:

Degrees in one of the following fields are desirable:
• Business studies,
• Consumer studies,
• Management studies,
• Marketing.
• Minimum of 4 years of previous customer service work experience.

Schedule:

Monday to Friday from 8AM to 5PM and on Saturdays from 8AM to 1PM

Salary:

Fresh USD 1000-2000 + Local Medical Insurance + One Plane Ticket + Housing Allowance + Car