Technical Support Agent

An internet service company located in Beirut area, is looking for a Technical Support Agent:

Responsibilities:

  • Handle customers’ requests and provide technical support for residential services.
  • Troubleshoot and resolve customers’ technical inquiries over the phone.
  • Communicate with customers to provide and process information in response to technical concerns.
  • Conduct various testing for products and services and deliver detailed reports upon request.
  • Follow up on technical tickets and participate in the escalation process.

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering …).
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
  • 0-1 year experience in related field.
  • Certification like CCNA/MCSE is a plus.
  • Excellent communication skills in Arabic, English and/or French.
  • Self-motivated and team oriented approach to work.

Schedule:

Monday- Friday

Salary:

Part in Fresh USD/ Part in LBP negotiable.

Location: Beirut

Workflow Coordinator

A global Business Consultancy is hiring Workflow Coordinator (VCS)

 

Responsibilities

  • Manage the VCS booking system and maintain a well-communicated schedule and up-to-date entries for all phases of the VCS projects
  • Prioritize project work, based on strategic importance, pending tasks, resources availability and deadlines
  • Ensure projects’ brief/changes are clear and signed off
  • Assist in VCS projects’ planning including but not limited to briefs, tasks breakdown, time estimation and project framework such as resources and final output definition

Project control

  • Coordinate input from the client to internal team and vendor on time
  • Ensure project meets internal and client expectations in terms of budget, delivery timelines, and strategy
  • Identify/track/manage/mitigate risk on clients’ projects. Escalate these issues to RPPL, CPL and/or client when necessary to ensure minimal impact to quality, budget, and timeline
  • Actively collect and build on clients’ feedback to improve deliverables

Project communication

  • Manage day-to-day client interaction and communicate effectively with clients to identify their needs, set and manage their expectations and propose alternative solutions
  • Provide updates on projects’ progress, risks, timelines in a timely manner

Project accounting and finance

  • Understand the VCS ME pricing model, ensuring that charges reported by resources are aligned with the cost initially communicated to client
  • Validate and update the VCS booking system
  • Follow up with clients regarding missing data, including charge codes

Internal project reporting and administration

  • Monitor the projects progress and update the VCS booking system
  • Monitor and report client and team satisfaction, projects’ quality and success metrics
  • Track tasks and sheets, submit reports (iTime, daily tracking sheets, etc.), report VCS deliverables
  • Apply correct use of firm templates and branding guidelines to produce high quality deliverables in an efficient and timely manner
  • Participate in brainstorming sessions, create concepts, develop visuals and finalize projects related to the company and its clients
  • Support with staff induction

 

Qualifications:

  • Graphic design  Bachelor degree
  •  3 + years’ experience in graphic design. Experience in project coordination is a plus.

 

Skills:

  • Fluency in spoken and written English and Arabic
  • Good knowledge of PowerPoint and other relevant Microsoft software (Word, Excel)
  • Excellent knowledge of Adobe Suite, UI/UX and web design knowledge is a plus

 

Location: Beirut

Salary: 1,900 USD + Yearly Bonus up to 8% + NSSF

 

Internal Communications Specialist

A global Business Consultancy is hiring an Internal Communications Specialist,

 

Responsibilities:

•Articulate and execute an internal communications plan (including tactics, initiatives and materials) that drives internal engagement and alignment to our business objectives
• Manage the firm’s internal communications content across all platforms/channels in line with strategic and operational requirements
• Identify and pursue different channels to reinforce the firm’s mission and values to a growing, diverse team
• Play the role of an internal champion for the firm’s brand voice to ensure consistency and on brand application across all internal communications channels/materials
• Coordinate with MarkComs seniors on internal communications and any external communications relating to corporate strategy, reputation and crisis management
Internal communications platforms and tools management/assessment
• Lead the development and execution of an internal communications platform from a technical point of view (user interface, usability, and integration) to planning, creating and refreshing content
• Develop and implement a metrics dashboard to measure effectiveness of internal communication channels and assess progress against goals
• Explore various internal comms channels and new technologies/platforms
Content creation and development
• Lead the development and production of a variety of internal comms materials (digital, email, internal announcements, flyers, presentation materials, fact sheets, Google sites, etc.)
• Work with cross-functional departments/internal stakeholders to write, edit and proofread content and visuals for a variety of internal communications collateral to ensure quality, on-brand messaging, and alignment with the firm’s values and business objectives
• Develop and script videos including but not limited to senior updates, firm events, news, department highlights, etc.
• Manage the firm’s internal communications and IFS calendars and work cross functionally to coordinate timing and messaging of events and initiatives
Cross-functional and cross-regional collaboration and support
• Build relationships with key internal stakeholders , both regionally and globally, to ensure internal comms alignment with any ongoing business or people strategy communication plans
• Collaborate with cross-functional departments (Social Impact, Recruiting, Diversity & Inclusion, BOMs, etc.) to understand their requirements and provide key support for internal communications and marketing priorities
2 of 3
• Collaborate with the PR and social media teams to ensure internal comms is consistent with external messaging
• Support internal teams in all branding requirements, including branded materials, and source/distribute branded items for internal and external use
• Coordinate approvals across different teams including marketing, brand, design, legal and risk, quality, and independence
Internal events
• Assist in the planning, coordination and execution of the firm’s virtual and in-person meetings and events – agendas, speaker coordination, content development, event planning and execution, reporting and improvements
• Handle production of branding requirements at internal events (planning and printing marketing collateral, branded items, handling shipping and following up on delivery)
• Support team in media trainings, by handling logistics and collecting supporting documents for the training agency such as media bios and thought leadership
• Manage digital and print collateral library

 

Qualifications:

• Bachelor’s degree in Communications, Marketing, Journalism, PR or other related field
• 4+ years of professional experience in a strategic internal communications role preferably in a professional services environment or communications firm/ad agency setting
• Experience with a range of internal, digital and social communication formats, channels and tools
• Experience in writing and editing marketing and internal content

 

 

Skills:

• Fluent English and Arabic speaker
• Excellent written and verbal communication skills
• Excellent storytelling skills and a passion for bringing creative ideas to life
• Strong project management skills
• Strong cross-team collaboration, with a demonstrated ability to work across stakeholder groups, functional areas, and different levels of seniority to get things done
• Technologically savvy and able to learn new platforms quickly
• Utmost respect for brand guidelines and appropriate messaging
• Able to self-manage time and projects, prioritizing and balancing across multiple competing demands
Good to have:
• Familiarity with information technology, digital and video means of communication
• Experience in video editing, production and/or design skills
• Proficiency in reporting metrics/data analytics

 

Location: Beirut / Dubai

 

Experienced Hire Recruiting Coordinator

A multinational Business Consultancy company looking for an Experienced Hire Recruiting Coordinator : 

Responsibilities

  • Support in planning and implementation of experienced hire recruitment (manager and principal hires)
  • Work closely with practice area leads and recruiting points of contact (PoCs) to capture needs, profile briefs and target hires. Maintain ongoing communication (verbal and written) with practice area POCs, presenting pipeline updates, challenges and seeking feedback on improvements
  • Engage with search firms, effectively communicating firm’s value proposition, profile briefs, timelines, targets and follow up to ensure success
  • Explore new channels for sourcing experienced hires, facilitate contracts and negotiate terms as needed
  • Conduct talent mapping and seek input from internal stakeholders on profiles
  • Apply initial screening on profiles before sharing with the practice area PoCs. Provide PoCs with a summary of the candidate qualification, profile, and suggested level slotting
  • Implement initiatives to increase convergence of issued offers
  • Drive and maintain momentum in candidate pipeline by ensuring a timely recruiting process within the team – from screening and interview scheduling, to capturing outcomes and offer issuance
  • Work closely with team members and practice area POCs to ensure positive candidate experience by ensuring timely touchpoints and quick turnarounds. Re-think and streamline existing processes to improve on targets (time to hire/# hires)
  • Conduct analyses and share reports on experienced hiring (ex: performance of hires by channel/source, pain points in the funnel to increase offers etc..)
  • Support and contribute to improvements on the experienced hiring process/experience by identifying challenges/obstacles in the process with stakeholders (practice/candidate/recruiting

Analysis:

  • Identify and remain abreast of regional and global trends in experienced hiring within the management consulting industry. Maintain tracking tools to support with efficient analysis on the impact of such trends on recruitment. Regularly report findings and propose any adjustments to the firm’s senior hiring approach to Head of Recruiting
  • Assemble and regularly update a competitor mapping, identifying managers and principals within specific practice areas
  • Assemble and regularly update competitor compensation and benefits in the region
  • Maintain candidate profiles on assigned digital tools, e.g., ATS or Google Sheets
  • Support in reviewing and validating expenses submitted to Finance Team – mainly from client staff and vendors for channel related activities, as needed

 

Interactions:

  • Build and maintain close relationships with practice area leads and recruiting PoCs
  • Build and maintain close relationships with search firms
  • Build and maintain close relationships with candidates

 

Capability:

  • Contribute to an environment of teamwork within recruiting team and support other areas as needed

 

Qualifications:

  • University Degree, HR specialization a plus
  • 4-6 years of relevant experience in recruiting, specifically in senior level talent acquisition
  • Experience in a professional service firms or search firms
  • Proficient in English and Arabic (a plus)

 

Skills:

  • Strong interpersonal and communication skills
  • Strong attention to detail and analytical skills
  • Ability to multitask and work under pressure
  • Comfortable with interacting and communicating with senior members of the firm
  • Ability to work well in a team
  • Strong organizational and problem-solving skills
  • Ability to prioritize work and follow through
  • Ability to be flexible and seamlessly respond to shifting priorities
  • High accountability for results
  • Proficiency in Microsoft Office (Word, Excel, Power point); Digital systems proficiency is a plus

 

Schedule :

Monday to Friday
8:00AM till  5:00 PM

 

Location :

Dubai Or Lebanon

 

Salary :

Attractive Package and Benefits.

 

 

Legal Formalities Officer

An international law firm is looking for a Legal Formalities Officer 

Responsibilities:

• Perform visas and contracts transactions

• Finalize transactions with the concerned ministries

• Register and establish new organizations

• Register real estates in the Land Registration Services

Qualifications:

• Bachelor’s degree in Law

• 0 to 1 year of experience as a Legal Formalities Officer

• Fluent in English & Arabic, French is a plus

• Computer skills: Good knowledge of MS office

• Excellent communication skills

• Ability to prioritize and plan effectively

Work schedule: Monday till Friday

From 9:00 AM To 17:00 PM

Location: Dubai- UAE

Salary: USD 2700 + Medical Insurance + Bonus

Accountant

An international law firm, is looking for an Accountant:

Responsibilities:

• Manage all accounting transactions
• Produce financial statements
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Must be able to travel frequently for business

Qualifications:
• Bachelor’s degree in Accounting
• 1 to 2 years of experience as an Accountant
• Fluent in English & Arabic, French is a plus
• Computer skills : Good knowledge of MS office and excellent excel modelling skills
• Solid Knowledge of GAAP, IAS and IFRS
• Reliable and Accountable, Competent and Organized

Work schedule: Monday till Friday
From 9:00 AM To 17:00 PM

Location: Lebanon

Salary: USD 1000 to USD 1500 + NSSF + Medical Insurance + Bonus